We value every message and aim to respond within one business day. Our customer care team is based in the United States and available Monday through Friday.
For questions about your order, shipping status, refunds, or product information:
Email: support@us-us-sugarboost.com
For media requests, partnership proposals, or general feedback:
Email: hello@us-us-sugarboost.com
SugarBoost Customer Care
United States
Our customer support team processes all inquiries within one business day during normal operating hours, Monday through Friday, 9am to 5pm Eastern Time. Emails received on weekends or federal holidays will be addressed on the next business day. For urgent order issues such as incorrect shipping addresses or duplicate charges, please include your order number in the subject line and we will prioritize your request.
All SugarBoost orders are covered by a 60-day money-back guarantee. To initiate a refund, email support@us-us-sugarboost.com with your order number and the word REFUND in the subject line. Our team will respond within one business day with return instructions. Refunds are processed within five to seven business days after confirmation. For complete details, visit our Refund Policy page.
If you have questions about SugarBoost ingredients, dosage recommendations, potential interactions with medications, or whether SugarBoost is appropriate for your specific health situation, we encourage you to review our detailed Ingredients page and Health Disclaimer. For medical questions, please consult your healthcare provider directly, as our support team cannot provide personalized medical advice.
If you encounter broken links, display errors, or accessibility issues while browsing our website, please let us know at hello@us-us-sugarboost.com so we can resolve them promptly. We are committed to making this website accessible and functional for all visitors.
Where is my order? All order tracking and shipping status inquiries are handled by the product vendor directly. If you purchased through a link on our website, check your email for a confirmation message containing tracking information from the vendor fulfillment center. If tracking was not provided, email support@us-us-sugarboost.com with your order date and we will help you locate the correct vendor contact for tracking assistance.
Can I change or cancel my order? Order modifications and cancellations must be processed through the vendor system. Contact our support team as quickly as possible with your order number and we will direct you to the appropriate cancellation or modification process. Orders that have already shipped cannot be cancelled but remain eligible for our full 60-day money-back guarantee upon receipt.
Many common questions are already answered on our FAQ section, refund policy page, and health disclaimer page. Checking those first may save you time.